Terms & Conditions

Last updated: August 2026

Welcome to AVELUNO.

These Terms & Conditions outline the rules and conditions that apply when you visit our website, browse our products, or make a purchase from AVELUNO.

By accessing or using our website, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree with these terms, please do not use our website or services.

1. About AVELUNO

AVELUNO provides carefully selected products designed to bring comfort, functionality, and beauty into everyday living.

Our website allows customers to browse and purchase products offered through our online store.

Business information:

Business name: [Insert legal business name]
Email: support@aveluno.eu
Business address: [Insert registered business address]
Company registration number: [Insert if applicable]
VAT number: [Insert if applicable]

2. Using Our Website

By using our website, you confirm that:

  • You are legally capable of entering into a purchase agreement;
  • The information you provide is accurate and complete;
  • You will use our website only for lawful purposes.

You must not use our website in any way that could damage, interfere with, or restrict the availability of our services.

3. Products and Availability

We make every effort to ensure that product descriptions, images, and information displayed on our website are accurate.

However, please note that:

  • Product colours may vary slightly depending on your device settings;
  • Product appearance may differ slightly from images shown online;
  • Product availability may change without notice.

AVELUNO reserves the right to update, modify, or discontinue products at any time.

4. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

After placing an order, you will receive an order confirmation email.

An order is considered accepted once payment has been successfully processed and we have confirmed your order.

AVELUNO reserves the right to refuse or cancel an order in situations including:

  • Product availability issues;
  • Incorrect pricing information;
  • Suspected fraudulent activity;
  • Errors in order information.

If we cancel an order after payment has been received, you will receive a full refund.

5. Pricing and Payments

All prices displayed on our website are shown in the applicable currency at checkout.

Prices may change from time to time. The price charged will be the price displayed when your order is placed.

You are responsible for providing accurate payment and billing information.

We accept payments through secure third-party payment providers.

AVELUNO does not store your complete payment card details.

6. Shipping and Delivery

Shipping times and processing information are explained in our Shipping Policy.

Delivery times are estimates and may vary due to circumstances outside of our control, including:

  • Carrier delays;
  • Customs processing;
  • Weather conditions;
  • Public holidays;
  • Incorrect shipping information provided by the customer.

AVELUNO is not responsible for delays caused by third-party shipping providers or circumstances outside our reasonable control.

For more information, please review our Shipping Policy.

7. Returns and Refunds

Returns and refunds are handled according to our Return Policy.

Customers may request eligible returns within the applicable return period.

Products must meet the return requirements described in our Return Policy.

For complete information regarding returns, please review our Return Policy.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact our support team as soon as possible.

Please provide:

  • Order number;
  • Description of the issue;
  • Photos or videos showing the problem where applicable.

We will review the situation and work with you to find an appropriate solution.

9. Intellectual Property

All content on the AVELUNO website, including:

  • Logos;
  • Brand elements;
  • Text;
  • Images;
  • Graphics;
  • Website design;

belongs to AVELUNO or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use our content without prior written permission.

10. Third-Party Services

AVELUNO may use third-party services to operate our website, process payments, provide analytics, support marketing activities, or improve customer experience.

These third-party providers operate under their own terms and privacy policies.

AVELUNO is not responsible for the content, policies, or practices of third-party websites or services.

11. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that you have reviewed our Privacy Policy and understand how your information is collected and used.

12. Limitation of Liability

AVELUNO makes reasonable efforts to provide accurate information and reliable services.

However, to the extent permitted by applicable law, AVELUNO is not responsible for losses caused by:

  • Events outside our reasonable control;
  • Third-party services;
  • Incorrect information provided by customers;
  • Misuse of products;
  • Website interruptions or technical issues.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

13. Changes to These Terms

AVELUNO may update these Terms & Conditions from time to time to reflect changes in our services, policies, or legal requirements.

Any updates will be published on this page with a revised "Last updated" date.

Your continued use of our website after changes are published means you accept the updated Terms.

14. Contact Information

If you have questions about these Terms & Conditions, please contact us:

Email: support@aveluno.eu

AVELUNO
Thoughtfully selected pieces for a more beautiful way of living.