Privacy Policy

Last updated: August 2026

At AVELUNO, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, or contact us, we may collect certain information, including:

Personal Information

This may include:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Payment information
  • Order details
  • Customer support communications

Website and Usage Information

We may automatically collect information about how you interact with our website, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website activity
  • Cookies and similar technologies

This information helps us improve our website experience and provide better services.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders;
  • Provide order confirmations and shipping updates;
  • Provide customer support;
  • Respond to enquiries;
  • Improve our website, products, and services;
  • Detect and prevent fraudulent activity;
  • Maintain website security;
  • Send marketing communications where you have provided consent.

We only collect and use personal information that is necessary for legitimate business purposes or where required by applicable laws.

Payments

All payments are processed securely through trusted payment providers.

AVELUNO does not directly store your complete payment card information.

Your payment information is handled by third-party payment providers according to their own privacy policies and security practices.

Cookies and Similar Technologies

AVELUNO uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences;
  • Understand how visitors use our website;
  • Improve website performance;
  • Provide relevant advertising and marketing.

Some cookies are necessary for the website to function properly, while others help us analyse usage or personalise content.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Advertising and Analytics

We may use third-party services to understand website activity and provide more relevant advertising.

These services may include analytics and advertising platforms such as:

  • Meta (Facebook and Instagram);
  • Google Analytics;
  • Other marketing or analytics providers used by AVELUNO.

These providers may collect information about your activity on our website through cookies or similar technologies.

You can manage advertising preferences through the relevant platform settings.

Sharing Your Information

We may share your personal information with trusted third parties when necessary to operate our business.

This may include:

  • Payment providers;
  • Shipping and fulfilment partners;
  • Website hosting providers;
  • Analytics providers;
  • Marketing service providers;
  • Customer support tools.

We only share information required to provide these services and do not sell your personal information.

International Data Transfers

Some of our service providers may process information outside your country of residence.

Where personal information is transferred internationally, we take appropriate steps to ensure that your information receives suitable protection in accordance with applicable privacy laws.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access your personal information;
  • The right to request correction of inaccurate information;
  • The right to request deletion of your information;
  • The right to object to certain processing activities;
  • The right to withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the information below.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions;
  • Provide services;
  • Meet legal and accounting obligations;
  • Resolve disputes;
  • Enforce agreements.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.

However, no online transmission or storage method can be guaranteed to be completely secure.

Children's Privacy

AVELUNO does not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Email: support@aveluno.eu

AVELUNO
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