Frequently Asked Questions
What is your return policy?
We want you to feel confident with your AVELUNO purchase.
Eligible items can be returned within 14 days of receiving your order. Items must be unused, in their original condition, and include original packaging and accessories where applicable.
To start a return request, please contact our support team at:
support@aveluno.eu
Please include your order number and any relevant details so we can assist you as quickly as possible.
For full details, please visit our Return Policy page.
What payment methods do you accept?
We accept major payment methods, including credit cards, PayPal, Apple Pay, and Google Pay.
All payments are securely processed through trusted payment providers to ensure your information remains protected.
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us as soon as possible.
We will do our best to assist before your order enters the processing stage. Once an order has been processed or shipped, changes may no longer be possible.
Do you ship internationally?
Yes, AVELUNO ships to customers across multiple countries.
Available shipping options and estimated delivery times will be shown during checkout based on your location.
How long does shipping take?
Orders are typically processed within 1–2 business days.
After dispatch, delivery usually takes approximately 7–12 business days, depending on your location and the shipping carrier.
Please note that delivery times may occasionally be affected by factors outside of our control, such as customs procedures, weather conditions, or carrier delays.
Do you offer free shipping?
Yes, AVELUNO currently offers free shipping on all orders.
Any available shipping options and estimated delivery times will be displayed during checkout.
Can I track my order?
Absolutely.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
You can also track your order through our Track Your Order page using your order details.
Please allow a short period after dispatch for tracking information to become active.
What if my order arrives damaged or there is an issue with my item?
We want every AVELUNO order to arrive in excellent condition.
If your item arrives damaged, defective, or you receive the wrong product, please contact our support team as soon as possible at:
support@aveluno.eu
Please include:
- your order number;
- a description of the issue;
- photos or videos showing the problem.
Our team will review your request and help find the best solution.
How can I contact AVELUNO?
If you have any questions about your order, our products, or anything else, our support team is happy to help.
You can contact us at:
support@aveluno.eu
We aim to respond within 24–48 hours.
Where can I find updates about my order?
After your order has been dispatched, you will receive email updates regarding your shipment.
You can also visit our Track Your Order page at any time to view the latest delivery information.
AVELUNO
Thoughtfully selected pieces for a more beautiful way of living.