Shipping Policy

Last updated: August 2026

At AVELUNO, we carefully select products designed to bring comfort, beauty, and functionality into your everyday life. We work with trusted fulfilment partners to ensure your order is prepared and delivered safely.

Order Processing

Once your order has been placed, our team will begin preparing your items for shipment.

Processing time: 1–2 business days

After your order has been dispatched, you will receive a confirmation email with tracking information.

Please note that processing times may be slightly longer during periods of high demand, holidays, or promotional events.

Delivery Times

After dispatch, your order will typically arrive within:

Estimated delivery time: 7–12 business days

Please note that delivery times are estimates and may vary depending on:

  • your location;
  • local carrier operations;
  • customs procedures;
  • weather conditions;
  • public holidays.

While we work to provide reliable delivery, AVELUNO cannot guarantee exact delivery dates due to circumstances outside our control.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number by email.

You can follow your order through our Track Your Order page.

Please allow a short period after dispatch for tracking information to become available. Some shipments may take several days before their first update appears.

International Shipping

AVELUNO currently ships to customers internationally.

Delivery availability and shipping times may vary depending on the destination country and the product ordered.

Customers are responsible for providing accurate shipping information at checkout. AVELUNO is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Customs, Duties & Taxes

Depending on your country of residence, your order may be subject to customs fees, import duties, or local taxes.

Any additional charges imposed by customs authorities are the responsibility of the customer unless otherwise stated.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact our support team:

Email: support@aveluno.eu

Please include:

  • your order number;
  • the email address used during checkout;
  • any relevant details about your order.

Our team will review your request and assist you as soon as possible.

Incorrect Shipping Information

Please carefully review your shipping details before completing your purchase.

If an incorrect address is provided, AVELUNO cannot guarantee successful delivery. Additional shipping costs may apply if a replacement shipment is required.

Contact AVELUNO

If you have any questions regarding shipping or your order, our support team is here to assist you.

Email: support@aveluno.eu

We aim to respond within 24–48 hours.

AVELUNO
Thoughtfully selected pieces for a more beautiful way of living.