Return Policy
Last updated: August 2026
At AVELUNO, we want you to feel confident and satisfied with your purchase. If your order does not meet your expectations, we are here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, your item must:
- be unused and in the same condition that you received it;
- include all original packaging, accessories, and documentation where applicable;
- be returned in a condition suitable for resale.
To begin a return request, please contact our support team at:
Email: support@aveluno.eu
Please include:
- your order number;
- the email address used at checkout;
- the reason for your return request;
- any relevant photos or information if the item has an issue.
Our team will review your request and provide the next steps.
Return Conditions
Items that cannot be returned include:
- products that have been used, damaged, or altered after delivery;
- items returned without prior approval;
- products missing original packaging or included accessories;
- items excluded from return under applicable consumer protection laws.
Additional exclusions may apply depending on the nature of the product.
Return Shipping
Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service when returning an item, as AVELUNO cannot be responsible for items lost during return transit.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Please provide:
- your order number;
- a description of the issue;
- photos or videos showing the problem.
We will review the situation and work with you to find an appropriate solution.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method.
Please note that your payment provider may require additional processing time before the refund appears in your account.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
Orders that have already been processed or shipped cannot always be cancelled. In this case, you may request a return after receiving your order, subject to the conditions above.
Exchanges
At this time, AVELUNO does not offer direct exchanges.
If you would like a different product, please request a return and place a new order separately.
Contact Us
If you have any questions regarding returns, please contact:
Email: support@aveluno.eu
Our team aims to respond within 24–48 hours.
AVELUNO
Thoughtfully selected pieces for a more beautiful way of living.